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One‑stop store combines product experience, expert support and ongoing customer promotions.
Singapore, 20 March 2026 – vivo Singapore has opened its first Experience & Service Store at 313@somerset, bringing retail and after‑sales service together in one convenient Orchard Road location. The new space makes it easier for customers to discover vivo smartphones, receive professional technical support and enjoy value‑added services under one roof.
A new retail and service hub in Orchard Road.
Located on Basement 2 of 313@somerset, the outlet is vivo Singapore’s first integrated retail space in the market. Customers can explore the latest vivo smartphones, experience live product demonstrations and receive personalised recommendations from trained product specialists.
“We are excited to open our first Experience & Service Store in Singapore,” said Freddy Zeng, Vice President of vivo Singapore. “Beyond showcasing our latest products, this store allows us to reach and connect more closely with our customers. We look forward to welcoming everyone and offering a trusted space to discover and service vivo devices.”
The new store builds on vivo’s 30th anniversary celebrations last September and reflects the brand’s continued commitment to strengthening its local presence and enhancing customer support in Singapore.
Experience vivo’s latest smartphone line‑up.
The launch follows a strong year of flagship releases, including the X200 FE, X Fold5, V60, V60 Lite and the latest X300 Series. At the Experience & Service Store, customers can get hands‑on with these devices and learn more about vivo’s advancements in smartphone imaging, foldable technology and design.
Dedicated after‑sales service staff are on‑site to provide device diagnostics, technical consultations and product support, giving vivo users reliable assistance for their devices. The vivo Experience & Service Store is located at 313 Orchard Road, #B2‑44/45, Singapore 238895. Retail hours are from 11:00am to 9:00pm daily, while after‑sales service is available from 11:00am to 8:00pm.
Customer service benefits and ongoing promotions.
To enhance the overall customer experience, vivo Singapore is introducing a range of in‑store service benefits. These include a two‑year warranty, one‑hour repair service, and a one‑time free screen replacement within the first three months after purchase, offering customers added peace of mind.
On the 26th of every month, customers who visit the service centre in person can also enjoy value‑added services such as: free screen protector installation, a complimentary protective phone case, 10% discount on accessories, free software upgrades and waived labour fees for selected services.
In March, the store is running a special promotion on the X Fold5, available at S$1,999 (RRP S$2,499) while stocks last.
Sky Oh, Contributor
Sky's The Technovore's International Man of Mystery. He travels the world, enjoying the high life but still finds the time to write!
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